Frequently Asked Questions
Everything you need to know about our cozy wool and knitting supplies.
Where does your wool come from?
Our wool is sourced from a family-owned fiber mill in Scotland, ensuring the highest quality of natural fibers and traditional craftsmanship.
How long will it take to receive my order?
We ship worldwide from our workshop. Orders are typically processed within 1-2 business days, and international shipping usually takes 5-10 business days.
What is your return policy?
We accept returns of unused yarn in its original condition and packaging within 14 days of receipt. Please note that knitting patterns are digital products and are non-refundable.
How should I care for my hand-knitted garments?
To preserve the natural beauty of the wool, we recommend hand washing in lukewarm water with a gentle wool detergent and drying flat on a towel.
Do you offer international shipping?
Yes, we ship to knitting enthusiasts all over the world. Shipping costs and delivery times are calculated at checkout based on your location.
Are the colors on the website accurate?
We photograph our yarn in natural light to be as accurate as possible, but please note that colors may vary slightly depending on your monitor settings and dye lot variations.